Malayan Insurance Co., Inc.
The Malayan Insurance Co., Inc. is considered the core company of the Malayan Group , having been established first. Originally capitalized at P147,000 and domiciled in Manila, Malayan has become a multi-million peso corporation . It has two regional offices: (1 ) the Luzon Regional Office, with branches in Angeles, Baguio, Cabanatuan, Dagupan, Laoag, Legaspi, San Pablo, and Tuguegarao, and service offices in Calamba, Cavite, Isabela, La Union, Lipa, Palawan, and Subic; and (2) the Visayas & Mindanao Regional Office , with branches in Bacolod, Cebu, Iloilo , Tacloban, Cagayan de Oro, Davao, and General Santos, and service offices in Zamboanga, Tagum, and Tagbilaran. In Metro Manila, the company has branches in Makati, Quezon City, Ayala-Alabang,Marikina and Service Offices in Honda Quezon Avenue, Honda Kalookan, and Isuzu Manila.
Non-life insurance protection is at the heart of Malayan's diversified operations. The insurance risks it covers include fire, marine, motorcar, miscellaneous casualty and personal accident, and surety
Malayan takes pride in being able to settle just and valid claims in a speedy fashion. It gives the highest priority to the interest of its customers, as evidenced by the establishment of the Customer Service Center (CSC) at the company's head office. The CSC is a one-stop-shop that responds promptly to customer needs, ranging from initial inquiries to assistance in the processing of claims.
Malayan has also set up the Express Claims Service (XCS), the only one of its kind in the country, which enables processing of claims of up to P15,000 on motorcar insurance within 24 hours or less, using a computerized on-line customer database system. In continuously strengthening its leadership in the industry , Malayan abides by the core values that have been the bedrock of its business: quality service maintained consistently above standards, professionalism, the loyalty and results orientedness of its employees , and sincerity in fulfilling its commitment to serve and protect the Filipino people.